Effective Date: July 24, 2026

My Care Clinic (“My Care Clinic,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, online forms, appointment scheduling tools, patient portal, and other digital services.

This Privacy Policy explains how we collect, use, disclose, and protect information collected through our website and related online services.

This Privacy Policy applies to information collected through My Care Clinic LLC and related digital services operated by My Care Clinic. This Privacy Policy does not replace our HIPAA Notice of Privacy Practices, which separately explains how we may use and disclose protected health information in connection with healthcare services.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

Information You Provide Directly

You may provide information when you:

  • Request or schedule an appointment
  • Submit an insurance verification form
  • Complete a contact form
  • Request information about our services
  • Subscribe to our newsletter or communications
  • Access or use a patient portal
  • Communicate with us by email, phone, text message, or other methods
  • Submit information through online intake or registration forms

This information may include your name, contact information, date of birth, insurance information, appointment preferences, and other information you choose to provide.

Please do not submit sensitive medical information through general website contact forms, email, live chat, or other communication methods unless specifically instructed to do so through a secure and appropriate system.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and operating system
  • Device information
  • Pages viewed
  • Date and time of website visits
  • Referring website or source
  • General website usage and interaction information

This information may be collected through cookies, analytics tools, pixels, and similar technologies.

2. How We Use Information

We may use information collected through our website to:

  • Respond to inquiries and requests
  • Contact you regarding appointments or services
  • Process appointment requests
  • Verify insurance information
  • Provide information about our psychiatric and mental health services
  • Improve our website and user experience
  • Understand website usage and performance
  • Send communications you have requested
  • Support marketing and advertising activities where permitted by applicable law
  • Maintain website security
  • Prevent fraud, misuse, or unauthorized activity
  • Comply with legal and regulatory obligations

If you become a patient of My Care Clinic, information related to your healthcare services may be protected health information under HIPAA and other applicable laws. The use and disclosure of protected health information are governed by our HIPAA Notice of Privacy Practices.

3. Protected Health Information and HIPAA

My Care Clinic is committed to protecting the privacy and security of protected health information (“PHI”) in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), where applicable.

Our Notice of Privacy Practices explains how your protected health information may be used and disclosed, your privacy rights, and our legal responsibilities regarding your health information.

The information you submit through general website forms may not be protected in the same manner as information submitted through secure patient portals or other HIPAA-compliant systems. Please use designated secure systems when submitting detailed medical or health information.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function, remember preferences, analyze website traffic, improve performance, and understand how visitors interact with our website.

We may use technologies provided by third parties for analytics, advertising, and website performance purposes. These technologies may collect information about your interactions with our website.

You may be able to control cookies through your browser settings. Disabling cookies may affect certain website features.

5. Analytics and Advertising Technologies

We may use third-party tools, such as website analytics and advertising technologies, to understand website traffic, measure marketing effectiveness, improve our services, and deliver relevant advertising.

These tools may collect information such as:

  • Device and browser information
  • Website pages visited
  • General geographic information
  • Referring sources
  • Website interactions

We do not intend for general website analytics or advertising tools to collect or use protected health information submitted through secure patient care systems.

Because healthcare-related information can be sensitive, tracking technologies should be configured carefully and in accordance with applicable law and regulatory guidance. The use of tracking technologies may be subject to additional privacy requirements depending on the information collected and the services involved.

6. Information Sharing

We may share information collected through our website with:

  • Service providers who help operate our website and business
  • Appointment scheduling and communication platforms
  • Insurance verification service providers
  • Website hosting and technology providers
  • Analytics and marketing service providers
  • Professional advisors and contractors
  • Government authorities or law enforcement when required or permitted by law
  • Other parties when necessary to protect our rights, safety, property, or operations

We do not sell your personal information for money.

Information related to healthcare services and protected health information may be used or disclosed only as permitted or required by applicable law, including HIPAA where applicable. For more information about the use and disclosure of PHI, please review our Notice of Privacy Practices.

7. Communications

If you provide your contact information, we may use it to respond to your inquiry, communicate with you about requested services, respond to appointment requests, or provide information you have requested.

If you choose to subscribe to newsletters, educational information, or marketing communications, you may unsubscribe by following the instructions included in those communications.

Please note that opting out of marketing communications does not necessarily prevent us from sending important administrative, appointment-related, or service-related communications.

8. Online Appointment Scheduling and Forms

Our website may provide appointment scheduling, insurance verification, contact forms, patient registration, and other online services.

Information submitted through these services may be processed by third-party technology providers acting on behalf of My Care Clinic. We take reasonable steps to use appropriate vendors and security measures for services involving sensitive information.

Please do not use general contact forms, email, or unsecured messaging tools to submit information about a medical emergency or highly sensitive medical information.

9. Patient Portal

If you access our patient portal, your use of that portal may be governed by additional terms and privacy policies provided by the portal provider.

The patient portal may have separate login, security, and privacy requirements. Please review the applicable terms and privacy information associated with the portal.

10. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through our website and services.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of information transmitted or stored electronically.

11. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business and legal records, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of information and applicable legal and regulatory requirements.

12. Children’s Privacy

Our services may include psychiatric and mental health care for children and adolescents. Our website is intended for use by parents, guardians, patients, and other individuals seeking information about healthcare services.

We do not knowingly use the website to collect personal information from children in violation of applicable law. Parents or legal guardians may be required to provide consent or complete certain forms when seeking services for a minor.

13. Your Privacy Rights

Depending on applicable law, you may have rights regarding certain personal information, including the right to:

  • Request access to certain personal information
  • Request correction of inaccurate information
  • Request deletion of certain information, subject to legal exceptions
  • Opt out of certain marketing communications
  • Request information about how personal information is used or shared

Privacy rights related to protected health information are described in our HIPAA Notice of Privacy Practices.

To submit a privacy-related request, please contact us using the information below.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, including patient portals, insurance providers, social media platforms, educational resources, and other websites.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. We encourage you to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

My Care Clinic
Phone: (240) 707-9999
Email: mcc@psychosocialwellness.com
Address: 14054 Greenview Dr, suite 301, Laurel , MD 20708 OR 8101 Sandy Spring Rd, suite 250, Laurel MD, 20707.

For questions or concerns regarding your protected health information, please refer to our Notice of Privacy Practices or contact our Privacy Officer at the contact information above.

17. Important Medical Disclaimer

Information provided on this website is for general educational and informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.

Do not use this website, email, contact forms, or online messaging for medical emergencies. If you are experiencing an emergency or are in immediate danger, call 911 or go to the nearest emergency department.

If you or someone you know is experiencing a mental health crisis or having thoughts of suicide, call or text 988 to connect with the Suicide & Crisis Lifeline.